{"id":12,"date":"2026-02-13T18:02:32","date_gmt":"2026-02-13T18:02:32","guid":{"rendered":"https:\/\/zizisa.co.za\/?page_id=12"},"modified":"2026-02-16T16:59:24","modified_gmt":"2026-02-16T16:59:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/zizisa.co.za\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92e996d e-flex e-con-boxed e-con e-parent\" data-id=\"92e996d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99901f1 elementor-widget elementor-widget-heading\" data-id=\"99901f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping and Returns Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ef67327 e-flex e-con-boxed e-con e-parent\" data-id=\"2ef67327\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3733324d elementor-widget elementor-widget-text-editor\" data-id=\"3733324d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"32\" data-end=\"44\"><strong data-start=\"32\" data-end=\"44\">Overview<\/strong><\/p><p data-start=\"46\" data-end=\"336\">At ZIZI, we are committed to delivering your order efficiently and securely. This Shipping &amp; Delivery Policy explains where we deliver, how shipping fees are calculated, processing timelines, and your responsibilities as a customer. Please review this information before placing your order.<\/p><p data-start=\"338\" data-end=\"356\"><strong data-start=\"338\" data-end=\"356\">Delivery Areas<\/strong><\/p><p data-start=\"358\" data-end=\"471\">We currently deliver nationwide within South Africa only.<br data-start=\"415\" data-end=\"418\" \/>International shipping is not available at this time.<\/p><p data-start=\"473\" data-end=\"490\"><strong data-start=\"473\" data-end=\"490\">Shipping Fees<\/strong><\/p><p data-start=\"492\" data-end=\"620\">Standard delivery is charged at R130.<br data-start=\"529\" data-end=\"532\" \/>Final shipping costs are calculated at checkout and may vary depending on your location.<\/p><p data-start=\"622\" data-end=\"707\">ZIZI reserves the right to update shipping rates when necessary without prior notice.<\/p><p data-start=\"709\" data-end=\"729\"><strong data-start=\"709\" data-end=\"729\">Order Processing<\/strong><\/p><p data-start=\"731\" data-end=\"815\">Please allow 7\u201310 business days for production and order processing before dispatch.<\/p><p data-start=\"817\" data-end=\"942\">Business days exclude weekends and public holidays. Orders placed during peak periods may require additional processing time.<\/p><p data-start=\"944\" data-end=\"967\"><strong data-start=\"944\" data-end=\"967\">Delivery Timeframes<\/strong><\/p><p data-start=\"969\" data-end=\"1073\">Once your order has been shipped, delivery typically takes 1\u20133 business days depending on your location.<\/p><p data-start=\"1075\" data-end=\"1264\">While we work with trusted courier partners, delivery timelines may be affected by factors beyond our control, including weather conditions, high-volume periods, or regional service delays.<\/p><p data-start=\"1266\" data-end=\"1284\"><strong data-start=\"1266\" data-end=\"1284\">Order Tracking<\/strong><\/p><p data-start=\"1286\" data-end=\"1393\">Once your order has been shipped, you will receive a confirmation message containing your tracking details.<\/p><p data-start=\"1395\" data-end=\"1496\">You may use these details to monitor the progress of your delivery directly with the courier service.<\/p><p data-start=\"1498\" data-end=\"1533\"><strong data-start=\"1498\" data-end=\"1533\">Delivery Address Responsibility<\/strong><\/p><p data-start=\"1535\" data-end=\"1626\">Customers are responsible for providing accurate and complete delivery details at checkout.<\/p><p data-start=\"1628\" data-end=\"1664\">ZIZI cannot be held responsible for:<\/p><ul data-start=\"1665\" data-end=\"1770\"><li data-start=\"1665\" data-end=\"1709\"><p data-start=\"1667\" data-end=\"1709\">Incorrect or incomplete delivery addresses<\/p><\/li><li data-start=\"1710\" data-end=\"1770\"><p data-start=\"1712\" data-end=\"1770\">Failed deliveries caused by inaccurate contact information<\/p><\/li><\/ul><p data-start=\"1772\" data-end=\"1873\">If a parcel is returned due to incorrect details, additional shipping fees may apply for re-delivery.<\/p><p data-start=\"1875\" data-end=\"1896\"><strong data-start=\"1875\" data-end=\"1896\">Missed Deliveries<\/strong><\/p><p data-start=\"1898\" data-end=\"1984\">If no one is available to receive the parcel at the time of delivery, the courier may:<\/p><ul data-start=\"1985\" data-end=\"2062\"><li data-start=\"1985\" data-end=\"2011\"><p data-start=\"1987\" data-end=\"2011\">Attempt redelivery, or<\/p><\/li><li data-start=\"2012\" data-end=\"2062\"><p data-start=\"2014\" data-end=\"2062\">Hold the parcel at a designated collection point<\/p><\/li><\/ul><p data-start=\"2064\" data-end=\"2155\">It is the customer\u2019s responsibility to coordinate directly with the courier where required.<\/p><p data-start=\"2157\" data-end=\"2181\"><strong data-start=\"2157\" data-end=\"2181\">Shipping Limitations<\/strong><\/p><p data-start=\"2183\" data-end=\"2296\">Certain items may be subject to special shipping considerations based on size, weight, or packaging requirements.<\/p><p data-start=\"2298\" data-end=\"2403\">ZIZI reserves the right to adjust shipping pricing and arrangements if necessary to ensure safe delivery.<\/p><p data-start=\"2405\" data-end=\"2432\"><strong data-start=\"2405\" data-end=\"2432\">Lost or Damaged Parcels<\/strong><\/p><p data-start=\"2434\" data-end=\"2502\">We take great care in packaging all orders securely before dispatch.<\/p><p data-start=\"2504\" data-end=\"2781\">Once a parcel has been handed over to the courier, responsibility transfers to the shipping provider. However, if your package arrives damaged or is significantly delayed, please contact us within 48 hours of the expected delivery date so we can assist in resolving the matter.<\/p><p data-start=\"2783\" data-end=\"2797\">\u00a0<\/p><div><strong>Returns &amp; Exchanges Policy<\/strong><\/div><div>\u00a0<\/div><div>At ZIZI, we take pride in the quality and craftsmanship of our garments. If something isn\u2019t quite right, we\u2019re here to assist.<\/div><div>\u00a0<\/div><div>\u00a0<\/div><div><strong>1. Return Eligibility<\/strong><\/div><div>\u00a0<\/div><div>We accept returns for exchange or store credit within 14 days of delivery.<\/div><div>\u00a0<\/div><div>To qualify for a return:<\/div><div>\u2022The item must be unworn and unused<\/div><div>\u2022All original tags must be attached<\/div><div>\u2022The garment must be in its original condition<\/div><div>\u2022The return request must be submitted within 14 days of receiving your order<\/div><div>\u00a0<\/div><div>ZIZI reserves the right to decline returns that do not meet these requirements.<\/div><div>\u00a0<\/div><div>\u2e3b<\/div><div>\u00a0<\/div><div><strong>2. How to Request a Return or Exchange<\/strong><\/div><div>\u00a0<\/div><div>To initiate a return or exchange, please contact us via:<\/div><div>\u00a0<\/div><div>WhatsApp: <a href=\"tel:+27828042875\">082 804 2875<\/a>\u00a0<\/div><div>Email: <a href=\"mailto:info@zizsa.co.za\">info@zizsa.co.za<\/a><\/div><div>\u00a0<\/div><div>Kindly include the following details in your message:<\/div><div>\u2022Full name and surname<\/div><div>\u2022Item(s) you wish to return<\/div><div>\u2022Reason for return<\/div><div>\u2022If exchanging, your preferred size, colour, or style (screenshot image)\u00a0<\/div><div>\u00a0<\/div><div>Once approved, you will receive return instructions.<\/div><div>\u00a0<\/div><div>\u2e3b<\/div><div>\u00a0<\/div><div><strong>3. Return Shipping<\/strong><\/div><div>\u2022Customers are responsible for return shipping costs unless the item is faulty or an error occurred on our side.<\/div><div>\u2022We recommend using a reliable, trackable courier service such as The Courier Guy, Aramex, PEP, or PostNet.<\/div><div>\u2022ZIZI cannot be held liable for parcels lost or damaged in transit.<\/div><div>\u00a0<\/div><div>If preferred, we can arrange collection through our courier. The shipping fee will need to be paid via EFT prior to collection. Banking details will be provided upon request via WhatsApp.<\/div><div>\u00a0<\/div><div>\u2e3b<\/div><div>\u00a0<\/div><div><strong>4. Store Credit<\/strong><\/div><div>\u2022Once your return is received and inspected, your store credit will be processed within 2 business days.<\/div><div>\u2022Store credit will be issued electronically to the cellphone number or email address used when placing your order.\u00a0<\/div><div>\u2022Delivery fees are non-refundable unless the return is due to a fault or a ZIZI error.<\/div><div>\u00a0<\/div><div>Store credit can be used on any future purchase and will remain valid for 6 months from the date of issue.<\/div><div>\u00a0<\/div><div>\u2e3b<\/div><div>\u00a0<\/div><div><strong>5. Exchanges<\/strong><\/div><div>\u00a0<\/div><div>Exchanges are subject to product availability.<\/div><div>\u00a0<\/div><div>If the requested size, colour, or style is unavailable, a store credit will be issued instead.<\/div><div>\u00a0<\/div><div>\u2e3b<\/div><div>\u00a0<\/div><div><strong>6. Faulty or Incorrect Items<\/strong><\/div><div>\u00a0<\/div><div>If you receive a defective or incorrect item, please notify us within 48 hours of delivery with clear images of the issue.<\/div><div>\u00a0<\/div><div>In such cases, ZIZI will cover the return shipping costs and arrange a replacement where possible.<\/div><div>\u00a0<\/div><div>\u2e3b<\/div><div>\u00a0<\/div><div><strong>Important Notes<\/strong><\/div><div>\u2022We do not offer cash refunds.<\/div><div>\u2022Sale or promotional items may not be eligible for return unless faulty.<\/div><div>\u2022Items returned without prior authorization may not be accepted.<\/div><p data-start=\"2783\" data-end=\"2797\">\u00a0<\/p><p data-start=\"2783\" data-end=\"2797\"><strong data-start=\"2783\" data-end=\"2797\">Need Help?<\/strong><\/p><p data-start=\"2799\" data-end=\"2888\" data-is-last-node=\"\" data-is-only-node=\"\">For any questions related to shipping and delivery, please contact us at <a href=\"tel:+27828042875\">+27 82 804 2875<\/a> or write us an email to <a href=\"mailto:info@zizsa.co.za\">info@zizsa.co.za<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping and Returns Policy Overview At ZIZI, we are committed to delivering your order efficiently and securely. This Shipping &amp; Delivery Policy explains where we deliver, how shipping fees are calculated, processing timelines, and your responsibilities as a customer. Please review this information before placing your order. Delivery Areas We currently deliver nationwide within South [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Zizi SA Clothing<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zizisa.co.za\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Zizi SA Clothing\" \/>\n<meta property=\"og:description\" content=\"Shipping and Returns Policy Overview At ZIZI, we are committed to delivering your order efficiently and securely. This Shipping &amp; Delivery Policy explains where we deliver, how shipping fees are calculated, processing timelines, and your responsibilities as a customer. Please review this information before placing your order. Delivery Areas We currently deliver nationwide within South [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/zizisa.co.za\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Zizi SA Clothing\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-16T16:59:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/zizisa.co.za\\\/index.php\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/zizisa.co.za\\\/index.php\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - Zizi SA Clothing\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/zizisa.co.za\\\/#website\"},\"datePublished\":\"2026-02-13T18:02:32+00:00\",\"dateModified\":\"2026-02-16T16:59:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/zizisa.co.za\\\/index.php\\\/refund_returns\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/zizisa.co.za\\\/index.php\\\/refund_returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/zizisa.co.za\\\/index.php\\\/refund_returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/zizisa.co.za\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/zizisa.co.za\\\/#website\",\"url\":\"https:\\\/\\\/zizisa.co.za\\\/\",\"name\":\"Zizi SA Clothing\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/zizisa.co.za\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/zizisa.co.za\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/zizisa.co.za\\\/#organization\",\"name\":\"Zizi SA Clothing\",\"url\":\"https:\\\/\\\/zizisa.co.za\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/zizisa.co.za\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/zizisa.co.za\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/cropped-zizi_logo.png\",\"contentUrl\":\"https:\\\/\\\/zizisa.co.za\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/cropped-zizi_logo.png\",\"width\":498,\"height\":334,\"caption\":\"Zizi SA Clothing\"},\"image\":{\"@id\":\"https:\\\/\\\/zizisa.co.za\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - Zizi SA Clothing","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/zizisa.co.za\/index.php\/refund_returns\/","og_locale":"en_US","og_type":"article","og_title":"Refund and Returns Policy - Zizi SA Clothing","og_description":"Shipping and Returns Policy Overview At ZIZI, we are committed to delivering your order efficiently and securely. This Shipping &amp; Delivery Policy explains where we deliver, how shipping fees are calculated, processing timelines, and your responsibilities as a customer. Please review this information before placing your order. Delivery Areas We currently deliver nationwide within South [&hellip;]","og_url":"https:\/\/zizisa.co.za\/index.php\/refund_returns\/","og_site_name":"Zizi SA Clothing","article_modified_time":"2026-02-16T16:59:24+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/zizisa.co.za\/index.php\/refund_returns\/","url":"https:\/\/zizisa.co.za\/index.php\/refund_returns\/","name":"Refund and Returns Policy - Zizi SA Clothing","isPartOf":{"@id":"https:\/\/zizisa.co.za\/#website"},"datePublished":"2026-02-13T18:02:32+00:00","dateModified":"2026-02-16T16:59:24+00:00","breadcrumb":{"@id":"https:\/\/zizisa.co.za\/index.php\/refund_returns\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/zizisa.co.za\/index.php\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/zizisa.co.za\/index.php\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/zizisa.co.za\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/zizisa.co.za\/#website","url":"https:\/\/zizisa.co.za\/","name":"Zizi SA Clothing","description":"","publisher":{"@id":"https:\/\/zizisa.co.za\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/zizisa.co.za\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/zizisa.co.za\/#organization","name":"Zizi SA Clothing","url":"https:\/\/zizisa.co.za\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/zizisa.co.za\/#\/schema\/logo\/image\/","url":"https:\/\/zizisa.co.za\/wp-content\/uploads\/2025\/03\/cropped-zizi_logo.png","contentUrl":"https:\/\/zizisa.co.za\/wp-content\/uploads\/2025\/03\/cropped-zizi_logo.png","width":498,"height":334,"caption":"Zizi SA Clothing"},"image":{"@id":"https:\/\/zizisa.co.za\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/zizisa.co.za\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zizisa.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zizisa.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zizisa.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zizisa.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":13,"href":"https:\/\/zizisa.co.za\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1142,"href":"https:\/\/zizisa.co.za\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/1142"}],"wp:attachment":[{"href":"https:\/\/zizisa.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}